I am an Assistant Professor in Management Sciences and cross-appointed in the Cheriton School of Computer Science at the University of Waterloo. I specialize in human-computer interaction (HCI) and information systems and am a member of HCI@UWaterloo. I received my PhD in Information Science from the University of Washington in 2013 and my PhD research was recently recognized as a runner-up for the international iSchool Doctoral Dissertation Award.
My research group focuses on designing social, usable, interactive technologies. We draw upon a variety of research methods and techniques—from designing and building interactive systems to using qualitative and quantitative methods to investigate user needs, organizational processes, and tool adoption. We are currently funded by NSERC and Canada's GRAND network.
GROUP 2016: Alcock et al. Barriers to Using, Customizing, and Printing 3D Designs on Thingiverse.
CHI 2016: Chilana et al. Understanding Conversational Programmers: A Perspective from the Software Industry.
CHI 2016: Hudson et al. Understanding Newcomers to 3D Printing: Motivations, Workflows, and Barriers of Casual Makers.
UIST 2015: Lafreniere et al. These Aren't the Commands You're Looking For: Addressing False Feedforward in Feature-Rich Software.
VL/HCC 2015: Chilana et al. Perceptions of Non-CS Majors in Intro Programming: The Rise of the Conversational Programmer.
GI 2015: Vermette et al. CheatSheet: A Contextual Interactive Memory Aid for Web Applications.
CHI 2015: Chilana et al. From User-Centered to Adoption-Centered Design: A Case Study of an HCI Research Innovation Becoming a Product. (Best Paper Award)
UIST 2014: Fourney et al. InterTwine: Creating Interapplication Information Scent to Support Coordinated Use of Software.
I have interdisciplinary training in Information Science (UWashington, UIUC) and Computer Science (Simon Fraser) and have worked on a variety of research projects in HCI. For my dissertation, I invented LemonAid, a novel crowdsourced contextual help approach for software applications. I also co-founded AnswerDash, a venture-funded startup company from Washington that is commercializing LemonAid's help approach. I was a recipient of Facebook's PhD Fellowship (one of 5 inaugural winners in 2010) and Canada's Social Sciences and Humanities Research Council (SSHRC) Doctoral Award. I have previously worked at Princeton University as a programmer and have collaborated with researchers at Facebook, Autodesk Research, and Washington's School of Medicine.
Department of Management Sciences
Faculty of Engineering
University of Waterloo
200 University Avenue West
Waterloo, ON N2L 3G1 CANADA
Office: CPH 3627