Chilana, P., Ko, A.J., Wobbrock, J.O., and Grossman, T. (2013) A Multi-Site Field Study of Crowdsourced Contextual Help: Usage and Perspectives of End-Users and Software Teams . Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2013)
Chilana, P., Ko, A.J., and Wobbrock, J.O. (2012) LemonAid: Selection-Based Crowdsourced Contextual Help for Web Applications. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2012).
I have interdisciplinary training in Information Science (UWashington, UIUC) and Computer Science (Simon Fraser) and have worked on a variety of research projects in HCI. For my dissertation, I invented LemonAid, a novel crowdsourced contextual help approach for software applications. I also co-founded Qazzow, a venture-funded startup company from Washington that is commercializing LemonAid's help approach. I was a recipient of Facebook's PhD Fellowship (one of 5 inaugural winners in 2010) and Canada's Social Sciences and Humanities Research Council (SSHRC) Doctoral Award. I have previously worked at Princeton University as a programmer and have collaborated with researchers at Facebook, Autodesk Research, and Washington's School of Medicine.
Department of Management Sciences
Faculty of Engineering
University of Waterloo
200 University Avenue West
Waterloo, ON N2L 3G1 CANADA
Office: CPH 3627